CRM
- Customer profiles with full order history, LTV, last activity.
- Segments by behavior, geography, spend tier, or your own tags.
- Per-customer pricing: VIP discounts, exclusive products, manual overrides.
- Built-in ticket inbox. Every issue tied to the buyer's profile, with full context.
- Email the customer directly: transactional triggers and one-off broadcasts.
- Internal notes, flags, blacklist. Your team sees what they need. Nothing else.
- Reviews and ratings, collected per buyer, surfaced per product.
- Consent tracking, GDPR data export, deletion requests.
Orders and fulfillment
- Orders dashboard: paid, pending, fulfilled, refunded, disputed.
- Auto-fulfillment queue with retry on failure.
- Refunds and partial refunds: rules-based or manual.
- Audit log of every action taken on an order.
Money
- Payouts view: balance pending vs. cleared, per market.
- Invoice generation with country-specific tax rules.
- CSV export to your accountant. Xero and QuickBooks integrations.
- Multi-currency balances, settled to your bank in your currency.
Inventory
- Stock ledger across stores, markets, products.
- Reserved vs. available vs. consumed, in real time.
- Procurement alerts when stock drops below threshold.
Reporting
- Sales by SKU, by market, by period.
- Conversion funnel, refund rate, repeat-buyer rate.
- Cohort retention, LTV trends.
Team
- Roles: admin, support, finance, viewer.
- Per-role permissions on every order and customer action.
- Activity log per staff member.
Built for developers
- Every CRM and ERP event has a webhook.
- Orders, customers, refunds, payouts, all reachable via REST API.
- Idempotent endpoints, versioned.
